"Customer Web Self-Care" is the motto of PT Casa based on three concepts: simplicity, honesty and consistency. This was how Manuel Rosa da Silva, executive director of PT Comunicações, presented the new portal, a tool which allows to manage our telecommunications how, where and when we wish. It is also a bet by PT in a year in which the company is focusing on quality projects which will bring it closer to the clients, such as, organization through processes, communication with the client and simplification of the relationship between the client and the company. These are the priorities for 2005.
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Kevin McGuinness, responsible for the web channels, showed the main functions of this service portal available 24 hours per day. When you get into PT Casa you have suggestions, highlights, information and news which inform you on the main products and services of the fixed network of Portugal Telecom, but it is in MyPT that the portal makes the difference. It is a customized area where the client can change and consult the data on his PT account, adhere to the Direct Withdrawal Service, consult his Electronic Bill, Services and Price Plans, accompany the evolution of his requests and communicate with PT Comunicações, in addition to being able to use an area for client assistance with plenty of useful information on the company. All this with no queues and no time wasted waiting.
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As pertains the Electronic Bill, the PT Casa plays the role of one of the main mediators. When you subscribe this service you not only receive this bill via e-mail which replaces the paper copy but can also consult in the Portal your statement and balance. You can also analyse how your calls have been distributed (national, international or mobile), your consumer profile and you can choose the most adequate Services and Price Plans as well as access on-line your last three bills.
Get to know PT Casa and adhere to the Electronic Bill if you haven’t done so yet at casa.telecom.pt