Marketing

Marketeer Awards

• Winner in Telecommunications category (Meo)

Communication Effectiveness Awards (APAN)

• Advertising Effectiveness – Telecommunications & Media (Meo, TMN)
• Media Effectiveness - Services
• Grand Prize Media effectiveness

Marktest Survey

• Brands with Highest Recall Level in Portugal (Meo, TMN)

11th Festival of Portugal’s Creative Club

• Advertising - Best Integrated Communication (Gold for Meo, Bronze for TMN)
• Digital & Interactive Media - Online Communication (Gold for TMN) 
• Media - Best Solution for Multi-media Use (Gold for Meo) 
• Media - Best Press Use (Bronze for Meo) 
• Media - Best Outdoor Use (Bronze for TMN)

Trusted Brand 2009

• Trusted Brand (Sapo ADSL, TMN)

Meios & Publicidade Magazine Awards

• Best Brand of 2008 (Meo)

World’s most valuable brands Study / Brand Finance

• 500 World’s Most Valuable Brands

Customer Care

Great Place to Work Institute Portugal

• Best Contact Centre to Work (PT Contact)

Call Centre International Faculty for Executives Award

• Social Responsibility Award (PT Contact)

APCC/IZO Awards

• Best Call Centre in Telecommunications sector (PTC/ Support Centre for Business Customers)

Champions of the 2000-2009 Decade/ Modern Consumer

• Contact Centre of the Decade (Dedic, Brasil)
• Contact Centre CEO of the Decade (Dedic, Brasil)

World Awards 2009 - Top Performers/Contact Center World

• Best Innovative Technology (Gold for Sapo ADSL)
• Best Recruitment Campaign (Gold for PT Contact)
• Best in Customer Service (Silver for TMN)
• Best Community Spirit (Bronze for PT Contact)
• Best Outbound Campaign (Mention for PT Contact and TMN)
• Best Outsourcing Partnership (Mention for PT Contact and TMN)
• Best Call Center Large (Mention for TMN)
• Best Tech Innovation Internal Solution (Mention for PT Contact)

4th Annual Top Ranking Performers Conference /Contact Centre

• Best Innovative Technology (Silver for Sapo ADSL)
• Recruitment Process for Call Centres (Silver for PT Contact)

Products & Services

Leitor PC Guia Magazine Award

• Best Mobile Broadband Access (TMN)
• Best Fixed Internet (Sapo)
• Best News Website (Sapo)

IPTV World Series Awards

• Higher Subscriber Growth (500,000 new subscribers over a year) (Meo)

Top Choice Awards /Top Choice Group Media

• Search Engine (SAPO)

Cisco Partner Summit

• Service Provider Partner of the Year (relative to 2008)

Network

ANACOM Survey

• Best Performance in Mobile Broadband (TMN)
• Highest Customer Satisfaction Level – Television & Internet (Meo)

Innovation

Innovation & Competitiveness Network of Águeda Study

• PT Inovação

Invest Magazine Business Gala

• Top 25 Best Companies in Aveiro District

83rd Anniversary - Engineering Faculty of the University of Porto

• Partner Company (PT Inovação)

Technology

30th Anniversary EMC

• Innovation in virtualisation using EMC infrastructures (for companies using server virtualisation for more effective use of IT resources)

Fibre Optic Survey - FHHT Council & Eurostat

• Company that Implemented Most a Fibre Optic Infrastructure in the Country in 2009 (European level)

Processes

Hackett Group Study

• Most Effective Company in Salary Processes (worldwide) (PT Pro)

Sustainability

AESE & PwC

• Company & Organizations Citizenship Award (No.1 in Telecommunications sector)
  

Sustainable Development Award 2009 - Heidrick & Strugles and Diário Económico

• No.2 in Sustainability

Best Corporative Website Study - H&H Webranding

• Best corporative website

National Scientific & Technological Potential Survey

• No.1 Portuguese Company with Highest R&D Investment

Sustainability Yearbook - SAM Group

• Sustainability Leaders (SAM Silver Class worldwide, Telecommunications sector)

Investor Relations

IRG Awards 2009 - Deloitte & Semanário Económico

• Best CEO in Investor Relations
• Best Investor Relations Officer

IR Magazine UK & Continental Europe Awards 2009

• No.1  - Best Portuguese Company in Investor Relations
• No.3 - Best Investor Relations

Human Resources

Great place to work Institute Brazil & Now! Digital Business

• Great Place to Work (PT Inovação Brasil; Vivo)

E-learning Brazil / Micropower Award (Vivo)

Euvaldo Lodi Institute (IEL) & Bahia Internship Forum / Best Internship practices

• Best Medium Company for Internship (PT Inovação Brazil)