The methodology of stakeholder involvement and identification of relevant issues in their relationship with PT uses complementary means and approaches that aim to incorporate market perceptions and trends as well as the probable impact of same on the activity of the company.

The communication channels made available by the company are and will continue to be the privileged means of dialogue and involvement with each public. The relationship of proximity built by PT through these channels has allowed anticipating solutions as it contributes in each moment to generate ideas, identify weaknesses and define improvement plans which meet the interests of all parties. The communication channels provided are described below, most of them are available 24 hours a day, 365 days a year.