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Customer Experience 2011
ANACOM Study – Benchmarking of the quality of mobile networks
- Best global 2G and 3G coverage - TMN.
- Best coverage on Alfa trains throughout the country.
DECO Proteste Magazine Tests
- Best Test and Right Choice in Mobile Phones - TMN.
Trusted Brands 2011 – Reader's Digest Selections
- Portuguese Trusted Brand in Internet Service Providers - SAPO ADSL;
- Portuguese Trusted Brand in Mobile Networks - TMN.
PC Guia Magazine Reader Awards 2011
- Best ISP – SAPO;
- Best Triple Play Operator - MEO.
Exame Informática Magazine Benchmark
- Best television service on the move.
ECSI Portugal Survey
- One of the most trusted brands in Portugal - PT;
- Best Fixed Internet services in Portugal - PT.
World Awards 2011 – Top Ranking Performers - ContactCenterWorld
- Gold Medal in Best Technology Innovation (In-house Contact Centers) - PT Customer Area;
- Silver Medal in Best Contact Center Technology Innovation - PT Customer Area.
- No. 2 brand from Top Brands with more fans on social networks in Portugal - TMN;
- Brand with more fans on Facebook in Portugal - TMN.
Call Center Trophy 2011
- Personality of the Year - Eduardo Matos.