MEO, Altice Portugal’s consumer brand, has once again been distinguished as the operator with the lowest rate of complaints per thousand customers according to the ANACOM report for the 3rd quarter of 2021. At the same time, MEO won the title of “Recommended Brand” by Portuguese consumers attributed by ‘Portal da Queixa’ (Complaints Portal).
Two distinctions that show the Altice Portugal’s commitment to Quality of Service, which is one of the strategic pillars of the management team.
According to ANACOM data, MEO registered the biggest decrease compared to the same period of the previous year (-26%) and the lowest rate of complaints in the period under analysis (1.1 complaints per thousand customers). This differentiation determined by the sector regulator has been consistent over the last three years.
This year, the lowest volume of complaints is joined by the Consumer Satisfaction Index on the Queixa Portal. 78 out of 100 are satisfied with MEO's performance, a number that is confirmed with a response rate of 100% and a solution rate of cases of 92.4%. These results reflect the brand's high performance in the customer service area and show why MEO received the “Recommended Brand” Award by consumers in 2021.
For the President of Altice Portugal, Alexandre Fonseca “These distinctions and the consolidation of leadership in all market segments are a source of pride and celebration for the entire Altice Portugal team at the end of another particularly challenging year. Without satisfied customers, there are no leading companies, and the best prizes are those awarded by the Portuguese who use MEO's services”.
It should be remembered that Service Quality, together with Investment, Innovation, Proximity and Social Responsibility and Sustainability are the six strategic pillars of Altice Portugal's operations.