Altice Portugal

What are the types of Personal Data which are processed?

Identification data (including name, surname, customer number, customer technical identifiers, subscriber reference);
Contact details (including address, phone/mobile or email);
Data in Use (including web pages visited, destinations called, TV programs viewed, voice data);
Connection data (in particular your computer's IP address, connection and usage logs, data about your equipment's configuration and connection events);
Financial data (means and payment history, amount and recipient of the donation via SMS, IBAN);
Commercial data (list of products and services from which you benefit / Dissemination of information services and directories, within the scope of the universal service, including transmission to third parties for the publication of said lists and provision of information services);
Location data;
Content data;
Answers to our Customer Satisfaction Questionnaires (opinions posted, date and time of contact or store visit);
Cookies and other tracking technologies.

Updating personal data: It is important that the information you provide us (identification data, IBAN, etc.) is accurate and up-to-date. If there is any significant change to your personal data, please let us know as soon as possible.

When and how do we collect your Personal Data?

Altice Portugal collects your personal data, namely through:

- By telephone, in writing, through its websites and through the Client area, guaranteeing, whenever necessary, the prior consent of the holder of the personal data. Some personal data is indispensable for the execution of the contract and, in case of lack or insufficiency thereof, Altice Portugal will not be able to provide the product or service in question.

If the personal data subject is not a customer/user of Altice Portugal, the respective personal data will only be processed when made available, namely by subscribing to the sending of newsletters, in which case the rules of this Personal Data Protection Policy will apply.

The personal data collected can be processed by computer and in an automated or non-automated way, guaranteeing in all cases strict compliance with the legislation on the protection of personal data, being stored in specific databases, created for this purpose and, under no circumstances, will the data collected be used for a purpose other than that for which it was collected or consent given by the data subject.

Who is responsible for the processing of Personal Data?

The entity responsible for the processing of personal data is the company or entity of the Altice Portugal Group which determines the purposes and means of processing. For this purpose, if the subject of personal data needs to contact the data controller, he/she may send written communication addressed to the controller at the following address:

- Av. Fontes Pereira de Melo, n.º 40, 1069-300 Lisbon.

Who are the recipients of Personal Data?

Without adversely affecting the recipients indicated throughout this Personal Data Protection Policy, Altice Portugal may communicate the personal data of the customer/user, for the purpose of complying with legal obligations, namely to police, judicial, tax and regulatory entities.

What are the purposes of the processing of Personal Data and their legal basis?

In general, the personal data collected is based on and is intended for the management of the contractual relationship, the provision of contracted services, the adaptation of services to the needs and interests of the customer/user, namely for the purpose of accessing specific features of the services, content suggestions, local information services (i.e. service pharmacies, local services, etc.), information and marketing actions, as well as the inclusion of the customer/users in subscriber lists/directories.

In addition, personal data may also be processed for the purpose of legal obligations and investigation, detection, and prosecution of serious crimes.

Without adversely affecting the additional information provided when collecting the data, Altice Portugal may also, provided that it is legally permissible, use the personal data provided by the subject for other purposes, such as for the purposes of recruitment, social intervention actions, sending complaints and suggestions, dissemination of the group's institutional information and/or campaigns, promotions, advertising and news about Altice Portugal's products and/or services, as well as for carrying out market studies or evaluation surveys.

How long do we keep your Personal Data?

The period during which personal data is stored and preserved varies according to the purpose for which the information is processed.

In fact, there are legal requirements that require data to be kept for a minimum period. Thus, and whenever there is no specific legal requirement, the data will be stored and preserved only for the minimum period necessary for the pursuit of the purposes that motivated its collection or its further processing, under the terms defined by law.

What are the measures adopted by Altice Portugal to ensure the security of your Personal Data?

Bearing in mind the concern and commitment shown by Altice Portugal in the defence of personal data, several security measures, of a technical and organizational nature, have been adopted in order to protect the personal data made available to it against its dissemination, loss, misuse , unauthorized alteration, processing or access, as well as against any other form of unlawful treatment.

In addition, third parties that, within the scope of provision of services, process the personal data of the customer/user on behalf of Altice Portugal, are obliged, in writing, to carry out appropriate technical and security measures that, at any moment, satisfy the requirements foreseen in the legislation in force and ensure the defence of the rights of the data subject (i.e. the protection of privacy and personal data of customers/users).

Therefore, on all Altice Portugal websites, personal data collection forms require encrypted browser sessions and all personal data transferred is securely stored in Altice Portugal's systems, which in turn are found in a data center belonging to Altice Portugal, covered by all the physical and logical security measures that Altice Portugal considers indispensable for the protection of personal data.

Notwithstanding the security measures adopted by Altice Portugal, Altice Portugal warns all those who surf the Internet that they must adopt additional security measures, namely, to ensure that they use a PC and browser which is up to date in terms of properly configured security patches, with active firewall, antivirus, and antispyware and that verify the authenticity of the websites they visit on the internet, avoiding websites whose reputation they do not trust.

In what circumstances is data communicated to other entities (third parties and subcontractors)?

Altice Portugal, within the scope of its activity, may use third parties to provide certain services. Sometimes, the provision of these services implies access, by these entities, to personal data of customers/users. When this happens, Altice Portugal takes the appropriate measures, in order to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which is duly established and contractually safeguarded between Altice Portugal and the third party/parties.

Thus, any entity subcontracted by Altice Portugal will process the personal data of our customers/users, on behalf of Altice Portugal and adopting the necessary technical and organizational measures in order to protect personal data against accidental or illicit destruction, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful processing.

In any case, Altice Portugal remains responsible for the personal data made available to it.

Under what circumstances do we transfer your Personal Data?

The provision of certain services by Altice Portugal may involve the transfer of your data outside Portugal, including outside the European Union or to International Organizations.

In such a case, Altice Portugal will strictly comply with the applicable legal provisions, namely regarding the determination of the suitability of the destination country (ies) with regard to the protection of personal data and the requirements applicable to such transfers, including, whenever applicable, the signing of appropriate contractual instruments that guarantee and respect the legal requirements in force.

What are your rights as a data subject?

As holders of personal data, customers/users are guaranteed, at any time, the right to access, rectify, update, limit and delete their personal data (except for the data that is essential for the provision of services by Altice Portugal, duly identified in the form filled in as being of mandatory supply or compliance with legal obligations to which the controller is subject), the right to oppose the use of them for commercial purposes by Altice Portugal and the withdrawal of consent, without this compromising the lawfulness of the processing under that consent, as well as the right to data portability.

How can you access, rectify, update, limit, delete or oppose processing of your personal data or retract consent?

Without adversely affecting the provisions of personal data protection legislation, the subject of personal data may do so, directly or upon written request, addressed to the respective Data Controller, through the following means and contacts:

Customer area;

In any MEO store;

Written communication addressed to the controller at Av. Fontes Pereira de Melo, no. 40, 1069- 300 Lisbon.

How can you oppose contact for marketing purposes

Altice Portugal may promote dissemination actions to its customers/users, about new products or services, namely by telephone, e-mail, SMS, MMS, or any other electronic communications service, if the subject of the personal data has given the respective consent.

If the subject of personal data does not wish to continue receiving these communications, they may, at any time, withdraw their consent to the use of their data for marketing purposes.

Who is the designated Data Protection Officer?

The data protection officer plays a relevant role in the processing of personal data, ensuring, among other aspects, the compliance of data processing with the legislation in force, proceeding to verify compliance with this Personal Data Protection Policy and defining clear rules regarding processing of personal data, ensuring that everyone who entrusts the processing of their personal data to us is aware of how Altice Portugal processes it and what rights they have in this matter.

Thus, the subjects of personal data, if they so wish, can address communication to the Data Protection Officer, regarding matters related to the processing of personal data, using, for this purpose, the following contact:

E-mail: DPOAlticePortugal@telecom.pt

How can you make a complaint?

Without adversely affecting their right to submit complaints directly to Altice Portugal, through the contacts made available for this purpose, the customer/user can complain directly to the Controlling Authority, which is the National Data Protection Commission (CNPD), using the contacts provided by this entity for this purpose.

How do we use cookies?

"Cookies" are small software tags that are stored on the computer through the browser, retaining only information related to preferences, not including, as such, personal data.

To learn more about how you can manage cookies in your browser, see this Cookie Management.